20/09/2016
Bavarian Auto is looking for candidates:
1- Service Advisor
2- Sales Representative
3- Receptionist & CRM
4- Electrical Technician
5- Stock Keeper
Vacancies Jobs:
1- Service Advisor
• At least one year experience in service center work
- Job Description
• To carry out service advice at the car together with the customer at the appointed location; fault diagnosis (if appropriate, together with a diagnosis specialist)
• To organize test drives to ensure correct diagnosis by a Service technician and workshop master technician
• To create complete and detailed orders with vehicle data, diagnosis, estimated FRU (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)
• To check parts availability prior to start of repairs
• To offer accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion
• To ensure customer mobility
• To plan workshop orders on the capacity planning chart and assign technicians to the orders with the co-operation of the workshop master technician
• To obtain customer approval for extensions to orders and provide this information to the workshop master technician / time scheduling
• To check and approve the complete and correct invoicing for services
• To perform final approval with test drive and check of invoice
• To explain the invoice
• To hand over the car to the customer
• To provide information on prices and agree schedules
• To agree on payment terms with the customers, according to principles established with the directors
• To record vehicle data for the customer file
• To draw up findings reports in the case of repairs not carried out
• To make cost estimates taking all-in prices and maintenance (in accordance with the current value) into account.
• To pass on information to Parts Sales to optimize parts supply
• To invoice orders
• To split warranties
General Require Qualifications:
• Communication skills
• innovative and creative
• planning report & documentation order
• Presentable & good looking
Language & computer skills:
• fluency in English is a must
• very good knowledge in computer & networking
• Good use of MS application is a must
2- Sales Representative:
- Job Purpose:
Serves customers by selling products; meeting customer needs.
Duties:
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
At least one year experience
• Customer Service
• Meeting Sales Goals
• Closing Skills
• Territory Management
• Prospecting Skills
• Negotiation
• Self-Confidence
• Product Knowledge
• Presentation Skills
• Client Relationships
• Motivation for Sales
• fluency in English is a must
• very good knowledge in computer & networking
• Good use of MS application is a must
3- Electrical Technician:
• At least 3 years’ experience.
• Good conduct
• Good in English language
4- Receptionist & Customer Service:
- Job Description
• Answer telephone and assistant customers over the telephone with tacking, tracing, facility, location, contact names and numbers, general information etc. …..
• Meeting customers when they enter in reception area and assist them with locations and general information.
• Follow up & Handling customers in reception area & VIP room ( their car inside the workshop) and update them every 15 min about the situation of the car
• Track time management: organize and analyse the track time management and found the delay of the time and make an action plan and solution for the delay.
• Responsible for VIP Room view and Reception view (Accessories).
• Fast service Group: to active and organize the group work and to have a plan for that.
• responsible for the all the Accessories and the order and availability of the accessories
• Responsible of the Denting and painting vehicles (inside the workshop) .
• Responsible of the certain Customers and achieve their visit (key person).
• History: filling the jobs every day from the accountant.
• Responsible of the Customer Update data with every customer enter to the workshop
• Responsible of the follow up with customer through the phone after one day from the vehicle out.
• Work and organize in the convenient price group.
General Require Qualifications:
• Communication skills
• Presentable & good looking
• innovative and creative
• planning report & documentation order
Language & computer skills:
• fluency in English is a must
• very good knowledge in computer & networking
• Good use of MS application is a must
5- Stock Keeper
• At least 2 years’ experience.
- Job Description
• Receipt of spare parts and review the damaged and missing.
• Adding parts manual in the stock.
• Report daily withdrawal items.
• Responsible of selling the parts to the workshop.
• Responsible of any shortage in the stock.
• Sorting all the parts and stacking them appropriately.
• Maintaining cleanliness & order procedures in the stock.
• Maintaining proper documentation procedures for the receipt of the parts & supplies.
• Availability for the workshop sales, Zero Stock KPI.
Candidates meeting the required qualification are kindly requested to email an updated copy of their CV with a recent photo (Preferred short listed), as MS Word attachment or as an Adobe PDF file ONLY. Please write the position applied for in your CV as the Subject of the Email.
Please be noted that this job expires after 2 week on 4/10/2016
please send your CV in this Email: [email protected]
