10/30/2026
📢 A LITTLE UPDATE FROM BTE LUXE AUTO CO.
As a small, locally owned and operated business, we want to take a moment to explain why we will be implementing a cancellation and no-show policy moving forward.
We aren’t a big corporation. We’re a small business with real people behind it, working hard every day to build something we’re proud of.
When you book an appointment with us, that time is reserved specifically for you. We schedule our days, staff, materials, and other customers around those bookings.
When an appointment is cancelled last minute or someone doesn’t show up, it’s more than just an empty spot in our calendar.
It’s:
* Lost income and wages for hours we’ve set aside.
* Time we could have offered to another customer who was waiting to get in.
* Materials and preparation that may have already gone into your appointment.
* A financial hit that small businesses like ours have to absorb.
We completely understand that life happens! Kids get sick, emergencies come up, and sometimes plans change. We’re human too, and we will always do our best to be understanding.
However, repeated last-minute cancellations and no-shows make it difficult for us to operate efficiently and continue offering the services we love.
Our cancellation policy moving forward:
📅 We kindly ask for at least 24 hours notice if you need to cancel or reschedule your appointment.
⚠️ Cancellations with less than 24hours notice may be subject to a cancellation fee.
🚫 No-shows may be required to pay a deposit before booking future appointments.
We don’t want to charge cancellation fees. We want to show up, do great work, and have our customers leave happy!
Supporting a small business isn’t always about spending money. Sometimes it’s simply respecting the time we’ve set aside for you.
We are incredibly grateful for everyone who continues to support BTE Luxe Auto Co. Thank you for understanding that our time, just like yours, has value.
— Brittany & Teagan
BTE Luxe Auto Co.
