Northgate Insurance Services

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Northgate Insurance Services

Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers.

Established in 1992 Auxillis Limited and Auxillis Services Limited have over a quarter of a century of experience and expertise. Auxillis provides customers involved in fault and non fault accidents with replacement vehicles and repair management services, also providing insurance and legal services - they are they are part of the £1.52bn (2024) revenue ZIGUP plc. At a glance:
• Contact centre op

eration in Peterlee provides 24/7 customer support
• Customer portal providing secure online service and case tracking
• Fleet of 13,000+ owned vehicles with access to addition 50,000 and a full range of vehicles including EV & Hybrid
• 60 branches strategically located across the UK
• 600+ employed drivers, 50 transporters achieving 99% delivery and 94% collection SLA 300+ Network repairers

Auxillis Limited. Registered Office: Northgate Centre, Lingfield Way, Darlington, DL1 4PZ. Registered in England and Wales No. 02948256.”

Auxillis Limited is authorised and regulated by the Financial Conduct Authority. Firm reference number 312423

01/07/2026

We’re excited to share a significant milestone in our journey...

Auxillis is now Northgate Insurance Services.🎉

While our name is changing, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day.

As part of Northgate Mobility, this rebrand reflects our continued growth and strengthens our connection to a wider mobility network. We remain committed to helping customers get back on the road quickly and confidently, delivering the seamless support and specialist solutions that have always been at the heart of what we do.

Welcome to Northgate Insurance Services.🤝

24/06/2026

We're gearing up for something new…

Same commitment to our high-quality service keeping people moving. A fresh new brand to take us forward.

Our seven-day countdown has begun!

22/06/2026

Join Us as Head of Collections📢

Ready to lead a high-performing collections function and shape recovery strategy within a market-leading motor claims business?

We’re currently recruiting for an experienced leader to drive cash collection performance, strengthen insurer relationships, lead litigation strategy, and deliver commercial results at a senior level in our Head of Collections role.

📍 Location: Peterlee, with regular travel to Northwich

Why join us?

✅ Competitive salary, annual bonus & company car
✅ Up to 26 days annual leave plus your birthday off
✅ 7% employer pension contribution
✅ Health, wellbeing & financial support benefits
✅ Retail discounts, cashback & exclusive motoring perks
✅ A collaborative culture where your leadership can make a real impact

If you have a strong background in credit hire, insurance recoveries, motor claims or collections leadership, we'd love to hear from you.

👉 Apply today and take the next step in your leadership career: https://www.auxillis.com/Careers-all.aspx

18/06/2026

Our people are at the heart of everything we do, which is why we're proud to celebrate our colleagues who have recently achieved 10, 15, 20 and 30 years of service!🥳🏆

These milestones are a testament to the dedication and teamwork that help drive our business forward every day. We are incredibly fortunate to have such experienced and valued individuals as part of our team.

Congratulations on reaching these impressive milestones - we're proud to celebrate with you!🎊

09/06/2026

Our upcoming rebrand to Northgate Insurance Services is fast approaching and our teams are focused on the final preparations ahead of our July launch.

By uniting under Northgate Mobility, we’re bringing together our trusted insurance claims expertise with even greater scale, fleet capability and mobility solutions. While our name is changing, what makes us who we are isn’t and we remain committed to delivering exceptional service, keeping motorists moving and supporting our partners every step of the way.

Mel Bebbington, Managing Director, commented: “This marks an exciting new chapter for our business and creates even more opportunities for us to strengthen the support, solutions and service we deliver to our customers and partners.”

Read our full press release here: https://www.auxillis.com/News.aspx -counts-down-to-Northgate-Insurance-Services-rebrand

08/06/2026

A huge thank you to Feeding Families for inviting us to be part of their Women Who Rise 2026 event. It was an honour to attend and sponsor a table alongside so many other fantastic organisations and individuals.

We were privileged to spend the day listening to powerful speakers and celebrating the achievements of women across the North East. The conversations throughout the day were truly inspiring.

We're proud to have supported an event that brings women together and highlights the power of community and connection. 🤝🌸

05/06/2026

We are delighted to share that our Maggie's Centres Fundraising Day raised an incredible £1,030!🥳🙌

Through a variety of fundraising activities, including a bake sale, tombola, raffle, orange ribbon sales and a "Guess the Name of the Dog" competition, our colleagues came together to support the fantastic work of Maggie’s.

Maggie’s provides invaluable emotional, practical and social support to people living with cancer, as well as their families and loved ones, helping them navigate everything from treatment and anxiety to financial concerns and recovery.

A huge thank you to everyone in our team who donated prizes, baked treats, made purchases and took part throughout the day. Your generosity and enthusiasm made this fundraising effort such a success.

And we're not stopping there! Our colleagues are continuing to support Maggie’s by taking part in our June Step Challenge. Together, we hope to raise even more awareness of the vital work they do.👣🏃

26/05/2026

As we begin our transition to Northgate Insurance Services and bring our teams together under Northgate Mobility, we recently hosted ‘Customer First’ Roadshows in Peterlee, continuing the strong momentum this initiative has already built across Northgate Vehicle Hire, Northgate Highways and Northgate Temperature Controlled.

Led by our Northgate colleagues Hayley and Donna, the sessions brought to life our Customer First ethos and newly combined Customer Charter, which is grounded in the following five commitments:

• Listen

• Respect & Recognise

• Be Open, Honest & Proactive

• Learn, Adapt & Evolve

• Say It, Mean It, Do It

The engagement and openness from colleagues across Redmond House was fantastic, sparking valuable conversations and reinforcing our commitment to delivering an outstanding customer experience.

Address

Fern Court, Redmond House, Bracken Hill Business Park
Peterlee
SR82RR

Telephone

0344 571 9280

Website

https://www.northgateinsuranceservices.com/

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