Raising Customer Satisfaction is the most important theme to be tackled as the basis of constant and stable growth. CR activities are operational activities to prevent damaging Toyota’s image and win more Toyota fans by checking the escalation of trouble through swift, accurate and sincere handling of customers’ inquiries and complaints. At TRM Customer Relations is focused on providing complete s
upport to customers by connecting with them, owning their problems & seeing them through to resolution in an efficient & effective manner. We believe in our customers and keep them at the forefront by engaging them through different channels. Four key elements to achieve this are:
Opening a larger window for customers
Swift and sure handling of inquiries and complaints
Making the Voice of the Customer (VOC) the basis for corporate renewal
Improving the corporate image and better informing customers to support sales and service activities
Customer satisfaction is the ultimate objective and a strong coordination between all customer touch-points is a key ingredient. Our Customer Relation Department works tirelessly to provide complete support with the ultimate objective of gaining the approval and endorsement of our patrons.
