07/15/2026
🚨 Important Service & Shop Updates – Please Take a Few Minutes to Read
As Mistress Motorsports continues to grow, we’ve reached a point where we need to make a few changes to better serve our customers while keeping our shop running efficiently.
Our goals are simple:
✅ Better communication
✅ More transparency
✅ A fair process for every customer
These changes take effect immediately.
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1️⃣ Service Check-In & Repair Queue
Drop-Off Classification
When you drop off your powersport vehicle, it will be assigned to one of two service lanes.
🟢 Fast Lane Service
For routine maintenance and quick repairs such as:
• Oil changes
• Tire installations
• Accessory installations
• Other minor services
To keep turnaround times short, one technician will dedicate up to two hours each day exclusively to Fast Lane repairs.
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🔵 Technician Service
For larger repairs including:
• Diagnostics
• Engine repairs
• Electrical work
• Suspension repairs
• Major mechanical work
Every vehicle receives a color-coded, individually numbered drop-off card.
That number becomes your official place in line within your assigned service lane.
If your vehicle is dropped off after business hours, we’ll text you a photo of your numbered card so you’ll know exactly where you are in the queue.
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Checking Your Repair Status
Want an update?
Simply call or text us.
We’ll tell you which repair number we’re currently working on in your service lane so you’ll always know approximately where your vehicle stands.
No guessing. No wondering.
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How the Queue Works
Repairs are completed in the order vehicles are checked in within their assigned service lane.
When your number comes up, your vehicle moves into the shop and work begins.
We do not move vehicles ahead of others unless circumstances outside of our control require it.
If your repair is delayed waiting on parts, we’ll temporarily move to the next repair so our technicians can continue working rather than leaving a service bay empty.
Once your parts arrive, your repair will be placed back into the active schedule as quickly as possible, immediately following the repair currently in progress.
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Repair Timelines
Every repair is different.
Some take only a few minutes.
Others may require several hours—or even multiple days—depending on diagnosis, labor required, and parts availability.
Because many issues can’t be fully diagnosed at check-in, we cannot promise exact completion dates.
We’ll always provide the most accurate estimate we can and keep you informed if anything changes.
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Our Commitment
This system is designed to make our repair process more organized, transparent, and fair.
Everyone knows where they stand.
Everyone is treated equally.
Everyone receives honest communication.
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2️⃣ Business Hours & Vehicle Pick-Up
Our business hours are:
Monday–Friday
9:00 AM – 5:00 PM
During these hours we’ll gladly assist with check-in, vehicle pickup, questions, and anything else you need.
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After-Hours Drop-Offs
Need to drop off after hours?
No problem.
Simply park your vehicle safely and place your keys in the secure drop box located by the front door.
We’ll check everything in on the next business day.
Please understand that after-hours drop-offs are self-service. Staff will not be available to assist with unloading, paperwork, or check-in.
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After-Hours Pickups
Can’t make it before 5:00 PM?
Call us before closing, pay over the phone, and we’ll arrange a secure after-hours key pickup location.
After-hours pickups are also self-service, so staff will not be available to answer questions, assist with loading, or complete paperwork.
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Why We Have Business Hours
We understand many of our customers work during the day.
The truth is—we do too.
Our employees have families, children, appointments, and commitments outside of work just like everyone else.
Respecting business hours allows our team to maintain a healthy work-life balance while continuing to provide the quality service our customers expect.
We appreciate your understanding and support.
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3️⃣ Walk-In Tire & Wheel Mounting
We know many customers stop in hoping for same-day tire mounting.
If Seth is available, he’ll gladly mount your tires while you wait whenever possible.
However, if Seth is already working on scheduled repairs or isn’t at the shop, we won’t be able to accommodate same-day walk-in mounting.
Every repair bay is scheduled for customers who have already checked in through our Fast Lane and Technician Service queues.
Stopping those repairs for walk-in work would be unfair to customers who have been patiently waiting their turn.
We know this change may disappoint some people, but tire mounting has always been a complimentary convenience we try to provide whenever possible—not a guaranteed same-day service.
We appreciate your understanding and ask that you please be patient with us as we continue to grow.
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Thank You
Please don’t take these changes as us being difficult or unwilling to help.
They’re being made because our business has grown, and we want to continue providing the level of service our customers deserve.
By improving communication, setting clear expectations, and creating a fair process for everyone, we believe we can provide a better experience from the moment your vehicle arrives until it’s back in your hands.
As always, we welcome your feedback and suggestions.
And finally…
We’re Hiring!
If you know a skilled powersports technician looking for a career—not just another job—send them our way.
We’re growing, and we’re always looking for good people to join our team.
Thank you for your continued support of Mistress Motorsports.
We truly appreciate every customer who trusts us with their machine.
