06/10/2026
Phone operators are on the front line of the dealership.
Depending on how they handle the initial interaction with a customer, a phone operator can make or break a potential sale.
In this episode of "You’ve Got To Be Kidding Me!", you’ll hear a call with a dealership that shows how a mishandled customer inquiry over the phone can lead that customer elsewhere.
👉Interested in on-demand retail automotive training? Visit https://www.davidlewistrainingonline.com to start learning on your schedule!