05/24/2026
In my five years at the helm, I've learned that sometimes you need to give a little to get a lot.
Sadly, I've put myself in a situation, that I hope can be resolved with this post. I know both parties are watching, and my hope is that they read this and can solve their differences.
I'm trying to help a customer and a business get back together. The business would benefit from this customer and their friends in the long run. The business just needs to "literally" sit down and talk to the customer. Texting, emailing, and private messaging just doesn't cut it. Two people need to sit down and talk.
In my world, I give things away all the time. It's a calculated bet. I solve an issue, give you advice for free...I now am doing business with your family and friends. It cost me very little, but gained me a new customer base. The short term loss is more than worth the long term gain. Common sense!
Common sense is what's lacking in my current situation. If the business owner makes a short term concession, the benefits will fall into place. It's a win, win situation. Everyone is happy, and the business will grow. Ignore it, and word spreads faster than a wildfire.
I have dealings with both sides of this issue. I can't realistically side with one over the other. I just hope this sends a wakeup call to sit down and talk.
I apologize for this cryptic post. It's something that needed to be done to get a message across. A calculated shot across the bow if you will.
Word of mouth is the best advertising you CAN'T buy. You are only as good as your customers opinion of you. Once that opinion grows dark, close the doors. Buying 100 billboards won't change a thing. This is my high school educated advice to both parties involved in this. Sit down and talk.