Impel

Impel Impel offers automotive dealers, OEMs, and third-party marketplaces the industry’s most advanced AI-powered customer lifecycle management platform.

Everyone knows the gold standard lead response. A personalized video from the assigned rep. The exact vehicle. The shopp...
07/14/2026

Everyone knows the gold standard lead response. A personalized video from the assigned rep. The exact vehicle. The shopper's name. Delivered instantly.

Nobody's delivering it consistently.

When the floor gets busy, it's the first “best practice” to go. Stretched teams cut corners. Process drifts. And high-intent shoppers move on to whoever shows up best.

VinVision AI puts the gold standard on autopilot. Every lead. Every VIN. Zero process drift. Zero off days.

Win the First Impression 🔗 https://impel.pulse.ly/89mtpqdkyc

Every August, we put down the laptops and pick up the clubs. It’s one of the best things we do all year.Impel's Annual C...
07/08/2026

Every August, we put down the laptops and pick up the clubs. It’s one of the best things we do all year.

Impel's Annual Charity Golf Tournament is back on August 12th at Drumlins Country Club in Syracuse, NY. All proceeds go to the Good Life Youth Foundation — an organization using arts and mentorship to open doors for at-risk youth across New York. Their work is the kind that compounds over time and truly gives back to the community. We're proud to be part of it.

Come donate. Bring your team and play. Or just come for dinner and good company.

→ Register or sponsor today. | Email [email protected] by July 17.

A customer is excited. Your AI leans in. A customer is hesitant. Your AI gives space. A customer goes quiet. Your AI cha...
07/08/2026

A customer is excited. Your AI leans in. A customer is hesitant. Your AI gives space. A customer goes quiet. Your AI changes the approach.

Most AI has one speed. Impel's Sales AI reads the room: warmth, urgency, hesitation, frustration, indecisiveness. It adjusts in real time. Every lead gets what they need, not what a script dictates.

Built with IQ. Wired with EQ. Configured to your dealership's playbook.

🔗 See How Impel AI Reads the Room https://impel.pulse.ly/sgnkgoijya

A dealer built an AI agent to shop his own store. His sales team spent four hours negotiating with a machine. Neither on...
07/06/2026

A dealer built an AI agent to shop his own store. His sales team spent four hours negotiating with a machine. Neither one knew.

That's not a thought experiment. That's May 2026.

Michael Quigley on why the next competitive question in automotive isn't "do we have AI" — it's "is our agent smarter than theirs?"

https://impel.pulse.ly/dyhunozpef

07/03/2026

Wishing Impel’s customers, partners, and the automotive retail community a safe and happy Independence Day! 🇺🇸

"We were casting a small net into a big ocean, hoping to catch something. Now, we're being more intentional and targeted...
07/02/2026

"We were casting a small net into a big ocean, hoping to catch something. Now, we're being more intentional and targeted with our message."

That's Austin Betty, Parts Manager at Murfreesboro Nissan, on what changed after they brought in Impel Service AI.

Two months. $110K in new service revenue. Zero new headcount.

Your DMS has the same untapped potential. The question is whether you're going after it.

Check Out the Case Study 👉 https://impel.pulse.ly/dtg0ldqnc8

The CARS Rule got blocked.The FTC's priorities didn't change.Chair Andrew Ferguson has said it publicly. Section 5 enfor...
06/30/2026

The CARS Rule got blocked.

The FTC's priorities didn't change.

Chair Andrew Ferguson has said it publicly. Section 5 enforcement is the new playbook — and online advertising is the easiest target.

That was the message from the CBT News Auto Leadership Summit on Fair Pricing and Compliance in Washington, DC. Eight sessions. Industry leaders, legal experts, policymakers, U.S. Senator Bernie Moreno. One conclusion: the dealerships getting ahead aren't waiting for FAQs.

Here's what FTC compliance for dealerships actually looks like in 2026 — and what the smartest dealers are already doing about it.

Read the full breakdown → https://impel.pulse.ly/worlxy9n6y

97 dealers got FTC warning letters. A $78 million settlement landed in Maryland. And 72% of franchise dealer reviews in ...
06/26/2026

97 dealers got FTC warning letters. A $78 million settlement landed in Maryland. And 72% of franchise dealer reviews in the past 18 months triggered FTC-related dialogue.

FTC compliance for dealerships isn't a back-office problem anymore. It's a boardroom one.

At the CBT News Auto Leadership Summit on Fair Pricing and Compliance, industry leaders, legal experts, and U.S. Senator Bernie Moreno spent the day mapping exactly where this is headed in 2026. We pulled the throughlines into one read for dealers who couldn't be in the room.

→ What the FTC's enforcement playbook actually looks like
→ Why third-party listings are the biggest exposure point
→ How AI changes the compliance equation
→ What the dealerships getting ahead are doing differently

Read the full breakdown → https://impel.pulse.ly/bdqxi8u5ak

Big news for Ford Dealers and Lincoln Retailers.All four of Impel’s AI solutions are 100% co-op eligible. Humanlike conv...
06/25/2026

Big news for Ford Dealers and Lincoln Retailers.

All four of Impel’s AI solutions are 100% co-op eligible. Humanlike conversations that qualify leads, answer trade-in and financing questions, reach out to service customers, book appointments, and catch every missed call — across SMS, email, web chat, and voice.

The whole lineup. Reimbursed.

https://impel.pulse.ly/gwge7q6kxm

24:1 ROI in the first 90 days. 48% higher gross profit per RO than the industry baseline. 16% lift in average repair ord...
06/24/2026

24:1 ROI in the first 90 days. 48% higher gross profit per RO than the industry baseline. 16% lift in average repair order value — an additional $101 per RO.

That's what Ford Dealers and Lincoln Retailers are seeing with Voice AI, now available through the expanded FordDirect-Impel partnership — and 100% co-opable, so your investment goes further.

Inbound service callers are among a dealership's highest-value customers: more engaged, more urgent, and presenting larger servicing opportunities.

Voice AI makes sure none of them go unanswered.

Your advisors get real-time alerts, prioritized worklists, and full context so they can follow up fast on anything that needs a human touch. Less chasing. More closing.

See the Numbers → https://impel.pulse.ly/v7onihsoza

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568 Broadway
Syracuse, NY
10012

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+18443846735

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