04/17/2021
The daughter of one of my best customers called from Phoenix today. She is a 20 year old who is studying law in Phoenix, AZ. She was given a quote for $890.00 to replace the EPB (Electronic Parking Brake) assembly at a Subaru dealership there. She called me wondering if this seemed like a legitimate price and wanted to know if I could do the repair and possibly save her some money. After a bit of research I discovered multiple TSBs (Technical Service Bulletins) relating to the the problem she was having with her EPB. Among the bulletins was a warranty extension granted to owners of these vehicles by Subaru. After calling her back and letting her know what I found she called the dealer and asked if her vehicle was covered under the warranty. The service advisor stated that he had checked and that it wasn't. She said, and I'm paraphrasing, You might want to check again or I can send it to you. After which he stuttered and stammered and said Let me look again. Then he miraculously found that the vehicle was indeed covered under warranty. There is no way to be sure if this was incompetence or underhanded but it certainly does raise some questions. The fact that there are multiple TSBs related to this issue raises a red flag IMO. I'm writing this because I'm happy I was able to help someone and to give kudos to her for the way she handled the situation.
https://www.consumerreports.org/car-repair-maintenance/how-to-get-a-technical-service-bulletin-tsb-for-free/
Here is a link to find TSBs for your car for free.
If you need automotive repairs , advice or a second opinion give me a call 520-981-9933. :)
Consumer Reports shows you how to get a technical service bulletin free of charge. A new government database lets you search TSBs from car manufacturers to find information about how to solve car troubles.