Walla Walla Windshield Doctor

02/02/2026

You are not speaking with your insurance when you call in a claim. Beware you will be steered and forced to use Safelite above anyone else.

25/12/2025

MERRY CHRISTMAS

18/11/2025

You can now pay with Afterpay.

Showcase your brand on a moving truck.

12/11/2025

This was copied from another FB page. This is intended for policy holders...

Policyholder Rights Coalition
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Did you know? - Safelite has been reported to use steering, intimidation, fear, and misleading insurance practices — all in an effort to capture more business. Don’t be misled. You have the legal right to choose your own auto glass or repair shop — in every state, including Indiana.
We’ve received multiple recent reports from consumers who were steered to Safelite by their insurance provider — only to experience concerning tactics once they made contact.
According to policyholders, Safelite representatives have allegedly:
• Claimed that using another glass shop would be more expensive or result in out-of-pocket costs,
• Suggested that other shops can’t properly calibrate advanced safety systems,
• And in some cases, required customers to sign a waiver if they chose to use an independent glass shop instead of Safelite.
These tactics — known as steering and misrepresentation — undermine consumer choice and may violate state insurance laws designed to protect policyholders’ rights.
In reality, your insurance company determines what is paid for the glass replacement or calibration — not the shop. The insurer sets the approved rates, so using an independent glass shop does not mean you’ll have higher costs or out-of-pocket expenses. Any statement suggesting otherwise is misleading and designed to discourage consumers from exercising their right to choose.
Every policyholder has the legal right to choose their own repair facility. Your insurance company cannot require you to use a specific vendor, and no legitimate glass shop should be discredited through false or coercive claims.
If you’ve experienced similar conduct, we encourage you to:
- Document what was said, including names, dates, and any written or recorded communications.
- File a complaint with your state department of insurance.
- Report it to the Policyholders Rights Coalition so we can continue tracking and addressing these practices.
Consumers deserve transparency — not intimidation or misinformation.

12/11/2025

The Auto Glass industry Dilemma, we work with all insurance companies. Yet with Safelite Glass claims now controlling over 90% of auto glass claims for insurance. Do not be surprised if you get a call after filing a claim and having it sent to your chosen Auto Glass Shop, to later be called by Safelite pretending to be your insurance company saying you can only use Safelite Auto Glass... Massive steering since State Farm switched to Safelite Glass claims. Monopoly definitely. Support your local Auto Glass Shop and only speak with your Local Agent Directly.

Offering policyholders without any shop preference a shop other than Safelite is “inherent to LYNX’s business model,” according to testimony provided by Lisa Langford in the LYNX Services vs. State Farm lawsuit.
READ MORE HERE: https://glassbytes.com/2025/11/unsealed-lynx-v-state-farm-testimony-addresses-industry-sentiment/

12/11/2025

We are back on FB 😁