22/07/2026
Mallory Performance is looking for an experienced and enthusiastic Front of House / Service Advisor to join our growing team.
This is a customer-facing role within a busy, specialist automotive performance garage, so previous experience within the motor trade is essential. The successful candidate will be confident dealing with customers, organising bookings and managing the day-to-day scheduling of vehicles through the workshop.
Experience using Garage Hive would be ideal, but is not essential, as full training will be provided. We are looking for someone with strong organisational skills, excellent attention to detail and the ability to manage multiple jobs and customer enquiries in a busy workshop environment.
Key responsibilities include:
* Managing customer bookings and workshop scheduling
* Welcoming customers and handling front-of-house enquiries
* Answering telephone calls, emails and customer messages
* Creating and managing job cards and estimates
* Keeping customers updated throughout the repair process
* Liaising with technicians to manage workshop workflow
* Managing vehicle drop-offs and collections
* Providing excellent customer service from initial enquiry through to job completion
* General service advisor and front-of-house administration
The ideal candidate will have:
* Previous experience within the motor trade
* Previous experience in a service advisor, workshop controller or scheduling role
* Excellent communication and customer service skills
* Strong organisational skills and attention to detail
* The ability to work efficiently in a busy environment
* Experience with Garage Hive is preferred but not essential
* A genuine interest in the automotive industry
Full-time position:
Monday to Friday: 8:30am – 5:00pm
Every other Saturday: 8:30am – 1:00pm
Start date: 14th September 2026
Salary: Competitive salary, based on experience.
To apply, please send your CV to [email protected].
